Customer service in B2B companies
There is no question that good customer service is important to B2B companies and becoming more important all the time. However, many companies are not aware that properly organized and even automated customer service can save them time and money, and bring in additional business at the same time. What do B2B customers expect from [...]
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Bounce Rate – What is it and what does it tell me?
The term bounce rate is often used in connection with search engine optimization (SEO). The bounce rate shows the percentage of visitors to a website who only look at one page and then leave the site without any further action. If 43 out of 100 users only look at the homepage and then leave the [...]
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SEO – On-page and off-page optimisation
Anybody operating a website is, of course, interested in attracting as many visitors as possible. A high ranking in the search engines will ensure that interested users and customers can find you easily on the web. The website should therefore be optimized not only from the point of view of the visitor, but also and [...]
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Globe China – a giant B2B market
With around 1.4 billion inhabitants, China offers enormous market potential not only for B2C, but also for B2B companies. "Made in Germany" counts here as a true seal of approval. Nevertheless as a foreign company wishing to establish itself successfully in China, it is important to consider some points. Read here how the chinese market [...]
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Does your brand have an answer to the digital shift?
The "German Brand Monitor 2019/2020" shows surprising results for this survey, according to which, ensuring consistent brand management across all channels is a top priority, but still something which companies very often neglect. Almost 300 brand managers and decision-makers from companies with annual sales of between 10 million and 5 billion euros, mainly from the [...]
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Woman Using Cell Phone Working from home – an employee’s view
During Corona lockdown, many of us recently were forced to try out working from home. But is this really practicable just for an emergency? Or do we want to do that in normal times, too? What are the advantages and disadvantages of working at home? Read an employee's report here: When I drop my young [...]
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Dos and Don’ts for modern SEO
Keywords used to be central to SEO. However, these days the index practices of search engines, in particular those of top dog Google, are very different. An SEO strategy which relies purely on keywords is no longer expedient and in focusing too strongly on keywords, other important aspects are forgotten. Search engines are constantly evolving [...]
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Strategic planning for structuring master data
Strategy and planning are the cornerstones of every well-organized database. The planning process is known as data modeling and the subsequent product, which provides the basis for your master database, as a data model. Planning should be thorough in order to keep track of things at all times. Your database and its datasets are based [...]
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Global master data – uniformity and standards
In these times of globalization, it is becoming more and more important, particularly for large multinational companys, to create tighter links between their international departments or subsidiaries, and this includes their data. Many processes within a company are now conducted in different departments in several countries, which means an increase in the demands on the [...]
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Advance planning when defining mandatory fields
Proactive planning is not only important when setting up client databases as part of your master data, but also when handling data relating to your products and suppliers. The digital infrastructure for your databases comes from external IT-providers or your IT department, but ultimately, it is the operative areas throughout your concern which are responsible [...]
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